Plans, limits and payments
Gloomwell uses monthly subscriptions with clear usage limits. It does not sell a credit wallet.
Choosing a plan
Pricing lists the available monthly plans and their configured allowances. A plan differs by usage, concurrency and file storage, not by a promise of unlimited generation.
During the current preview, purchases remain closed until the connected services and payment flow complete their release checks.
Understanding your limits
Your workspace shows message usage, generated media duration, storage and the next usage reset. Monthly subscriptions and shorter usage windows are separate.
A queued generation reserves capacity before it starts. Failed work may still consume allowance because processing has already taken place. An unstarted cancellation releases its reservation.
Confirming a card payment
Card details are collected by Stripe’s embedded payment form. Gloomwell does not receive the card number or security code.
Your bank may require a confirmation step. Complete that step and wait for the server to verify the payment. A browser success message alone does not activate a plan.
A payment needs attention
Open Plan & usage in your account settings. If the current invoice needs a card or bank confirmation, choose Complete payment.
This reopens the existing invoice’s payment flow. It does not start a second subscription. If an invoice cannot be verified, contact support with your request reference.
Cancelling and checking access
A subscription cancellation is scheduled for the end of the paid period. The account page shows the verified end date.
Refunds, disputes, expired periods and failed verification can change access. Keep important exports and check your account’s current status.